RETURNS AND CANCELLATIONS
RETURNS
The deadline for the return is set at 14 calendar days following receipt of the order, or in any case that period set by law, prior communication being essential. If the item is defective or does not correspond to the model requested by the customer, “GASPELINK.ES” will bear the cost of the return and new shipment. The returned item will be sent conveniently packaged, and in the same condition in which it was received.
The return must be requested by the customer, expressly, only through the mail info@gaspelink.es during working hours from Monday to Thursday: 9:30 am to 7:00 pm and Friday: 9:30 am to 3:00 pm.
If the cause of the return is another, “GASPELINK.ES” undertakes to replace the item with another, charging or paying the difference between the products, if any; the customer being the one who bears the expenses that both the return and its replacement originate. Made-to-measure items are excepted from this assumption.
Once the product has arrived back, verified by the company and verified its status, the money will be refunded to the account provided by the customer.
It is the buyer’s obligation, upon receipt of the product (s), to examine the packaging in case it presents tears or other circumstances that invite to think about a possible deterioration of the item during its transport, in which case it must notify the dealer and demand the latter to state the deficiency observed on the delivery note.
CANCELLATIONS
If the customer desists from changing or substituting an item (except for products made to measure) and wishes to cancel their purchase by opting for a refund, within seven days they may choose one of the following modalities:
- Return the product freight prepaid and by the transport agency that the client hires. It must be sent properly packed.
- Tell us to remove the item on our own. In this case, the cost would be 16 euros per package, an amount that would be deducted at the time of settlement.
- Orders that are placed, and want to be canceled for any reason: It will only be canceled if “The order has not left the warehouse.” In case the purchase has already been processed and invoiced The purchase order cannot be canceled.
SHIPPING FORMS AND DEADLINES
“GASPELINK.ES” will attempt to ship your product, tapestry or other item on the same or next business day you receive your order. In the case of purchases whose payment method is bank transfer or card payment, “GASPELINK.ES” will make the shipment once the payment has been confirmed. Shipments are made through transport agencies and subject to delivery times established by companies (most usually take two or three working days).
The transport agencies carry out the distribution during working hours; To avoid incidents of this nature, please provide us with an address where due to schedule reasons it is easy to deliver your order.
Orders will be delivered, under the conditions and time indicated by the company that makes the shipment, as long as the transport company does not delay for reasons beyond GASPE LINK S.L.
- Gaspe Link will bear the shipping costs when orders are equal to or greater than 200 Euros.
Allied shipping companies: CCT, Correos Express, MRW, Luis Simoes, Indufisa.
Companies will make their deliveries in their working hours, so when providing a delivery address, we ask that you have a flexible schedule in which it can be delivered successfully and there are no complications or delays.
Gaspe Link S.L, is not responsible for the delays or loss of packages, which arise from not fulfilling the delivery successfully.